Merchandise can be returned within 14 days from the delivery date.
Returned items must be in new, unopened condition and in their original packaging, except if damaged during shipping.
Opened, undamaged items cannot be refunded or exchanged.
To initiate a return, please contact us at sunlatteshop@gmail.com with your order number and details of the product(s).
Refunds will be processed within 7 days after inspection.
The refund will be credited automatically to the original method of payment and will cover the cost of the item(s) and any applicable sales tax.
If you are returning a product for reasons other than damage or incorrect order fulfillment, you will need to cover the return shipping costs.
The original shipping fees paid are non-refundable.
Orders, returns, and/or refunds may be refused at our discretion.
In the case of items being damaged during shipping, please save the packaging and the damaged items and email us immediately at sunlatteshop@gmail.com.
